
As the SMSF auditing process becomes increasingly automated, focusing on “gut” instincts is where auditors can and should be applying their skill set to produce better outcomes for clients and the ATO, according to Deloitte’s SMSF audit leader Jo Heighway.
“We’re automating so much of the mundane testing now that it’s really important for auditors to be using their gut a lot more,” Ms Heighway said at the SMSF Association’s national conference in Melbourne.
Classic red flags for auditors, and ultimately the ATO, are often issues which simply “don’t seem right” when a fund’s story is looked at from a big picture perspective, Ms Heighway said.
For example, lack of documentation is a classic trigger for auditors, particularly given the ease of access to documentation today.
“Sometimes you’ll find a client has very little documentation where it’s very obvious that they should. For example, if they have shares in an unlisted company, there should be share certificates or share transfer forms,” Ms Heighway said.
“If things like that are missing, it’s an indication that things are not in order.”
Property is another area where missing documentation doesn’t pass the “sniff test,” Ms Heighway said. This particularly applies to holiday rentals, such as Airbnb.
“Trustees, in some cases, are using websites to find renters, and often the documentation trail there is poor, particularly if they can’t identify who is staying there,” she said.
Other behavioural triggers that also alert an auditor to suspect activity is a trustee’s story changing throughout the audit, slow replies to the auditor and “most obviously”, a request to withdraw.
“This is where having a good solid relationship with the client is really important. Have that honest conversation about what is causing the concern to try and move forward,” Ms Heighway said.
She stressed that auditors should not approach an audit with a ‘guilty until proven innocent’ frame of mind, but rather be open with clients and stress that auditors are not out to create notices of non-compliance and are seeking to help clients remain compliant.
“To get the best outcome, the client has got to be really comfortable with you,” Ms Heighway said.
KATARINA TAURIAN
Friday, 17 February 2017
smsfadviser.com
Director/Financial Planner
For more than 20 years, Sam has been a financial planner helping individuals and families achieve their financial planning goals, by providing advice on Investment Planning; Insurance Planning; Tax Planning; Retirement Planning; and Estate Planning. Working with a network of highly skilled professionals in Sydney he is dedicated to providing high-quality advice and integrated wealth management solutions that simplify and enhance the quality of his clients' lives.
Sam established his own firm in 1997 and has overseen its steady development and growth. Attention to detail, good listening skills and great empathy are symbols of his appreciation by his clients. He has built long-term relationships with his growing client base and aims to provide excellent customer service.
Sam began his financial planning career in 1993 after completing a Bachelor of Science degree in 1991. Since this time he has accumulated many professional qualifications such as:
Sam has volunteered with the Cancer Council of NSW and can be seen almost every year volunteering or participating in the 7 bridges walk.
Away from the business, he enjoys spending weekends with his son. He is also a football (soccer) tragic and is a massive Chelsea FC fan.

Financial Planner
Having worked for national financial planning companies in the past, George has extensive experience in the provision of advice in risk insurance, investments and retirement planning and is focused on forming long-term relationships with his clients.
George has been awarded a Masters of Commerce (Financial Planning) and a Bachelor of Commerce through University of Western Sydney as well as having the Diploma of Financial Services (Financial Planning).

Financial Planner
Jane Lim is a friendly character with a bubbly personality. She has the unique ability of making complex information sound simple and easy to digest.
Jane entered the financial services industry in 2006, and worked with big blue-chip financial companies such as Count Financial Limited and AMP Financial Planning Pty Ltd.
She holds a Master's degree in Applied Finance through Macquarie University, and she is a member of the Million Dollar Round Table.
Being a self-confessed "tennis nut", Jane spends many weeknights in the tennis court, and is a frequent member of Sydney's Eastern Suburbs Tennis Competition.
Being a highly motivated professional, Jane is always eager to help her clients on a wide range of financial planning needs.
Financial Planner
Paul has been a financial planner for over 15 years helping individuals and families successfully achieve their financial planning goals. He is very focused on building successful long-term harmonious relationships with his clients.
He provides a holistic approach on various aspects of financial advice encompassing areas such as Investment Planning; Insurance Planning; Tax Planning; Retirement Planning and has extensive experience and knowledge in these fields.
Paul's professional qualifications are:
Away from his professional life, he enjoys spending his time with his family doing various activities such as coaching his son and taking him to games. He is a very avid sports fan and a cricket enthusiast.
Client Services Manager
Christian joined Capitalwise as Client Services Manager, with backgrounds in both customer service and administration.
Christian is passionate in providing excellent customer service by being attentive to client’s need as well as being able to circumnavigate challenges.
He holds a Master's degree in Commerce specialising in Marketing through the University of New South Wales.
Volunteering is one of his delights in life, where he had spent time being involved with the Centre for Volunteering, St Vincent de Paul's Society, and Sculpture by the Sea in a variety of positions.
In order to better serve you, please select the appropriate contact details for the department you are looking for below.
| Department | Phone | |
|---|---|---|
| Financial Planning | (02) 8599 0835 (Option 1) | info@capitalwise.com.au |
| Accounting | (02) 8599 0835 (Option 2) | accounting@capitalwise.com.au |
| Conveyancing | (02) 8599 0835 (Option 3) | conveyancing@capitalwise.com.au |
Financial Planning
(02) 8599 0835 (Option 1)
info@capitalwise.com.au
Accounting
(02) 8599 0835 (Option 2)
accounting@capitalwise.com.au
Conveyancing
(02) 8599 0835 (Option 3)
conveyancing@capitalwise.com.au